Service Desk

The Microperformance Service Desk is available Monday through Friday from 8:30 AM  to 5:00 PM to address your support or your service needs. 

* Clients that have a service agreement may have access to 24X7 support please review your service agreement for details regarding your available level of service.

For corporate clients, we differentiate support and service requests to give you an accurate picture of how your IT systems are performing.

Typically IT service requests are where you would you like to make a change, such as adding a new user or email account, or gaining access to a particular function. By contrast, IT support requests are made when there is a failure of IT: “I can’t print” “I can’t login”. Fixes are made, if not in minutes, then certainly in hours and the ticket will remain open until the user is satisfied with the resolution.
 
Our IT support teams are trained not only in the technology, but also on the specific needs of each of the clients they handle. By understanding our clients, we can provide better support.

Network

Microperformance offers design services for both local-area networks (LANs) and wide-area networks (WANs). Whether your project is a new network, an upgrade or an expansion, certified network architects will create a plan that includes both logical and physical designs.
 
The logical design represents how the network operates. The physical design represents the actual locations of networking equipment, servers, and clients.
 
Network design is a detailed, labor-intensive activity. During the design process, all key aspects of the network are examined in terms of how they meet current needs and how they must be adapted or enlarged as network usage grows.

This includes the hardware which constitutes the physical network, the software used to give that network its structure and organization, and the firmware which gives your network interface controllers and hubs their functionality.
 
The goal is to design a network that is cost-effective, easy to manage, and has the flexibility to adapt as your company’s business and technical requirements grow and change.

Server

Need someone reliable who can give you Server Administration and Dedicated Server Support to monitor and maintain your servers? We administer and maintain your servers for maximum stability, security and uptime. Our Server Monitoring and Server Administration monitors your server's performance, traffic, disk space, services running and much more. Server Administration involves backup and restore, installation of software and scripts, resolving a problem, bug trapping, restarting services if any of them goes down, patching, security audits and much more.